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 Return and Exchange Policy
All returns have to be done within 7 days from the delivered date with minimum 15% restocking fee (Full refund can only be given for D.O.A. No full refund for incompatible products. It is purchasers obligation to determine the compatibility of the items prior to purchase ). All products sales are final and warranty service only 30 days after purchasing, there are no exception.
A restocking fee equal to minimum 15% of the purchase price will be charged on any opened/incompatible/dissatisfied item, unless the item is defective and is in exchange for exact same item.
Returns with unopened items within 7 days are eligible for 100% store credits.

Original shipping&handling and insurance charges are not refundable for any returned products. Refunds will only be credited to the same credit card or Paypal account.

If product arrives damaged (D.O.A.), save the product and the original packaging, notify ONLINE Customer Service immediately to obtain a RMA number. Customer has to fill out the claim form of the damaged merchandise (have to notify us within 3 business days). Please ask the claim form from the shipping courier. No exchange, return or refund for damage to the item due to mishandling or misuse.

Customer is responsible for shipping and insurance charge (if applied) on any returned items. For your protection, we recommend you fully insure your return shipment in case it is lost or damaged. Returned items must contain all warranty cards, manuals, accessories and documentation provided by the manufacturer.

All products sold on come with 1-year limited warranty. Warranty doesn't cover the software incompatible issue from third-party's applications.

This warranty becomes invalid if the factory-supplied serial number or "warranty void" sticker has been removed or altered on the product.
This Warranty does not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence or modification of any part of the product. This warranty does not cover damage due to improper operation or maintenance, connection to improper equipment, or attempted repair by anyone other than rikomagic. 
This warranty does not cover products sold AS IS or WITH FAULTS.
Products sold with special short warranty period note will be covered according to the statement on the product page.

If you have an item you wish to return, please send us return request for a Return Material Authorization (RMA) number. RMA numbers are valid for 7 days from date of issuance.
Please ensure that the RMA number is visible on your return shipping label. Please follow the RMA instruction sending to you along with the RMA number to process the RMA shipment. All returns without following the above procedure will be REFUSED.

RMA Contact info: